Learn everything about Call Abandonment Rate, how you can calculate it and why it is important to improve your patients’ experience. Abandoned calls are a common problem for many radiology practices. They can be both costly and frustrating, having a real impact on your bottom line. In a recent survey, the United States healthcare […]
Scheduling has a big impact on satisfaction and performance. Learn about wave scheduling and why 3 of the top 5 Radiology brands in the country use it. Wave scheduling is defined as an appointment scheduling method that involves assigning patient appointments at the same time. With a wave schedule, two or more patients arrive […]
What’s the best way to guarantee patient success in Outpatient Centers? The call center business has been considered a mature industry for some time now, but its sustainability has not been questioned until the onset of the COVID-19 pandemic. Suddenly, an increase in support requests pushed industries to a breaking point, leaving more customers […]
Quality assurance in healthcare does more than provide an excellent experience for your patients. It also helps you achieve your goals and measure success. We hear the word “quality” in all facets of our lives. Any product or service that does not convey a high level of quality is quickly discarded.
Outpatient appointment scheduling can quickly become disorganized without the right system in place. Learn 6 types of scheduling your practice could use. A rise in demand for medical services has a direct impact on outpatient appointment scheduling. If your practice does not have a scalable, organized system in place, you’ll begin to receive complaints […]
For medical centers, appointment scheduling is part of delivering high-quality care. Learn more about optimal outpatient appointment scheduling… Each day, healthcare centers serve a massive number of patients with varying medical needs. As a result, healthcare administrators must maintain a delicate balance to ensure patients don’t miss appointments or crowd waiting rooms.
Discover the top 8 patient scheduling best practices to optimize your medical office operations and improve patient satisfaction. Patient scheduling is one of the most essential elements of effective practice management in the healthcare industry.
