What’s the best way to guarantee patient success in Outpatient Centers? The call center business has been considered a mature industry for some time now, but its sustainability has not been questioned until the onset of the COVID-19 pandemic. Suddenly, an increase in support requests pushed industries to a breaking point, leaving more customers […]
Outsourcing patient schedules lead to a variety of benefits, including high satisfaction. Take a look at BPO vs. KPO call centers to find your best fit. Patient appointment scheduling seems like an easy task, but it can become quite complicated. Last-minute cancellations, double booking, late or no shows, and emergencies all lend to an […]
Healthcare workforce management solutions will help your practice in a variety of ways, including an increase in efficiency and resource cost savings. According to the National Center of Biotechnology Information (NCBI), labor costs add up to about 56% of all healthcare facility expenses. This includes paying wages and benefits to workers.
Learn the benefits of partnering with a healthcare call center and how outsourcing positively impacts appointment scheduling, record retrieval, and more. Medical centers invest millions of dollars in modern facilities, equipment, supplies, and staff every year. As healthcare systems take steps to boost the quality and outcomes of their care, improving patient satisfaction and […]
