Learn the benefits of partnering with a healthcare call center and how outsourcing positively impacts appointment scheduling, record retrieval, and more. Medical centers invest millions of dollars in modern facilities, equipment, supplies, and staff every year. As healthcare systems take steps to boost the quality and outcomes of their care, improving patient satisfaction and […]
Medical centers must deliver satisfactory patient experiences to deliver success for medical, financial and operational success. Here’s why. Patient satisfaction is commonly used to gauge the quality of healthcare services in practices of all sizes. In recent years, patient satisfaction standards have risen across the board, and the patrons walking through your medical center’s […]
Discover the top 8 patient scheduling best practices to optimize your medical office operations and improve patient satisfaction. Patient scheduling is one of the most essential elements of effective practice management in the healthcare industry.
Measuring the cost of patient no-shows at your outpatient medical center is alarming. Learn how to reduce patient no-shows with these three tactics. Medical companies lose billions of dollars each year due to missed appointments. Within radiology alone, patient no-shows average between 2.26% – 3.36%. Even this marginal amount of missed appointments hurts your […]
Reducing your medical center’s average handle times is challenging as you scale. Learn how to improve average handle time and calculate your AHT. The patient care you deliver is more than just being polite to patients over the phone or listening to their concerns during an appointment. In today’s busy, hectic world, your patients […]
A missed call means missed business. We can start by making a very objective question, why should we care about them? In the Imaging Center industry, drop. A missed call means missed business. We can start by making a very objective question, why should we care about them? In the Imaging Center industry, dropped, […]
We all know the challenge. You work hard to build your reputation as a high-quality, patient-focused Imaging center. Whether it’s a new patient or a return. We all know the challenge. You work hard to build your reputation as a high-quality, patient-focused Imaging center. Whether it’s a new patient or a returning patient, the […]
