Learn how to improve patient-experience at your radiology center by optimizing your processes and offering end-to-end patient care. Patient satisfaction is one of the most important factors in determining whether a radiology center can be (and stay) successful. But it’s not always easy to make sure patients are always satisfied with their care. There […]
Patient Experience: using data analytics and business intelligence to improve patient loyalty and satisfaction scores (NPS, CSAT, and AHT). Healthcare Analytics – What Is It? A key shared concern among healthcare practitioners and outpatient clinics is how to improve patient positive outcomes at the lowest cost. The vast majority of the healthcare system is […]
See proven best practices for patient scheduling to increase patient satisfaction, reduce abandoned calls, and increase your bottom line. Effective patient scheduling is an integral part of managing your Radiology business. The right patient scheduling method can help you maximize productivity, minimize staff burnout, improve patient satisfaction rates, and reduce patient no-shows.
CCD Health’s CEO, Kalil Diaz, speaks about knowledge process outsourcing and health services outsourcing at Meditalk 2022. CCD Health’s CEO, Kalil Diaz, speaks about KPO and health services outsourcing at Meditalk 2022
The first step to happier patients is knowing where to improve. Use this guide for 2025 best practices to increase patient satisfaction. Patient satisfaction is one of the most important metrics in healthcare. It’s also the hardest to get right since it has an impact on clinical outcomes, patient retention, and medical malpractice lawsuits. […]
Why should you invest in a radiology call center? The top reason is to help with appointment scheduling. Read how this impacts patient satisfaction. What’s the number one driving force behind getting new patients? Outside of insurance providers, it’s word of mouth. In fact, a study by the Technical Assistant Research Programs (TARPs) revealed […]
Download CCD Health’s report on how machine learning can improve your patient outcomes, including better patient care and decreasing your overhead costs. In 2021, there were reportedly close to 11,000 outpatient medical centers in the United States. Whether large multi-state systems or individual, independent clinics all face the same two challenges: decreasing overhead costs […]
Outsourcing patient schedules lead to a variety of benefits, including high satisfaction. Take a look at BPO vs. KPO call centers to find your best fit. Patient appointment scheduling seems like an easy task, but it can become quite complicated. Last-minute cancellations, double booking, late or no shows, and emergencies all lend to an […]
Here are three aspects to help you optimize appointment scheduling and positively impact your patient’s experiences. Customer service has been changing in recent years. And although we usually believe that these changes are limited to industries such as technology, retail, and telecommunications, the truth is that customer service in health has also been transformed.
Quality assurance in healthcare does more than provide an excellent experience for your patients. It also helps you achieve your goals and measure success. We hear the word “quality” in all facets of our lives. Any product or service that does not convey a high level of quality is quickly discarded.
