Healthcare Operations Blog
How to Measure Patient Experience at Outpatient Medical Centers
Healthcare centers should continuously monitor and measure patient experience to make improvements with a combination of the right KPIs. Learn…
The Benefits of a Healthcare Call Center
Learn the benefits of partnering with a healthcare call center and how outsourcing positively impacts appointment scheduling, record retrieval, and…
The Importance of Patient Satisfaction in Healthcare
Medical centers must deliver satisfactory patient experiences to deliver success for medical, financial and operational success. Here’s why. Patient…
8 Patient Scheduling Best Practices for Medical Offices
Discover the top 8 patient scheduling best practices to optimize your medical office operations and improve patient satisfaction. Patient…
How to Reduce Patient No-Shows at Medical Centers
Measuring the cost of patient no-shows at your outpatient medical center is alarming. Learn how to reduce patient no-shows with…
6 Ways to Improve Average Handle Time (AHT) at Outpatient Centers
Reducing your medical center’s average handle times is challenging as you scale. Learn how to improve average handle time and…