Healthcare Operations Blog

BPO vs. KPO Call Centers

Outsourcing patient schedules lead to a variety of benefits, including high satisfaction. Take a look at BPO vs. KPO call…

How to Optimize Appointment Scheduling Experience

Here are three aspects to help you optimize appointment scheduling and positively impact your patient’s experiences.   Customer service has…

3 Reasons Why Quality Assurance in Healthcare is Important

Quality assurance in healthcare does more than provide an excellent experience for your patients. It also helps you achieve your…

Quality Assurance Tips That Will Enhance Your Patient Experience

Learn about CCD Health’s best practices to enhance the patient experience using quality assurance.   What are your top practices…

Top Radiology Information Systems [and How to Improve Them]

Here’s a list of the top radiology information systems. Plus, with a simple integration, you can enhance the patient experience…

7 Steps to a Successful Business Intelligence Process

Using a business intelligence process will help your medical facility glean actionable insights from your data. Here are 7 steps…