Patient Experience: using data analytics and business intelligence to improve patient loyalty and satisfaction scores (NPS, CSAT, and AHT). Healthcare Analytics – What Is It? A key shared concern among healthcare practitioners and outpatient clinics is how to improve patient positive outcomes at the lowest cost. The vast majority of the healthcare system is […]
The main purpose of the HIPAA Act is to safeguard patients’ privacy, having a HIPAA-compliant Patient Scheduling Service will positively impact your facilities and patient satisfaction. Why Should I Use a HIPAA-Compliant Medical Answering Service? What is HIPAA? As a healthcare professional, your practice must abide by the strict regulations specified by the Health […]
See proven best practices for patient scheduling to increase patient satisfaction, reduce abandoned calls, and increase your bottom line. Effective patient scheduling is an integral part of managing your Radiology business. The right patient scheduling method can help you maximize productivity, minimize staff burnout, improve patient satisfaction rates, and reduce patient no-shows.
By using an on-call after-hours answering service for your outpatient center, you can increase patient satisfaction while maximizing your revenue. Recruiting, staffing, and training the right scheduling specialists in the medical field is difficult to achieve, especially if you own your own outpatient practice. It becomes increasingly difficult to offer great patient care—especially after-hours—while […]
What’s the best way to keep your patient records? Learn the difference between EHR vs. EMR software to see what is best for your outpatient clinic. Medical software to manage patient records is not only useful in today’s digital age, but it’s necessary for outpatient success. There are a variety of benefits to a […]
CCD Health’s CEO, Kalil Diaz, speaks about knowledge process outsourcing and health services outsourcing at Meditalk 2022. CCD Health’s CEO, Kalil Diaz, speaks about KPO and health services outsourcing at Meditalk 2022
Scheduling has a big impact on satisfaction and performance. Learn about wave scheduling and why 3 of the top 5 Radiology brands in the country use it. Wave scheduling is defined as an appointment scheduling method that involves assigning patient appointments at the same time. With a wave schedule, two or more patients arrive […]
The first step to happier patients is knowing where to improve. Use this guide for 2025 best practices to increase patient satisfaction. Patient satisfaction is one of the most important metrics in healthcare. It’s also the hardest to get right since it has an impact on clinical outcomes, patient retention, and medical malpractice lawsuits. […]
Why should you invest in a radiology call center? The top reason is to help with appointment scheduling. Read how this impacts patient satisfaction. What’s the number one driving force behind getting new patients? Outside of insurance providers, it’s word of mouth. In fact, a study by the Technical Assistant Research Programs (TARPs) revealed […]
What’s the best way to guarantee patient success in Outpatient Centers? The call center business has been considered a mature industry for some time now, but its sustainability has not been questioned until the onset of the COVID-19 pandemic. Suddenly, an increase in support requests pushed industries to a breaking point, leaving more customers […]
