Scheduling has a big impact on satisfaction and performance. Learn about wave scheduling and why 3 of the top 5 Radiology brands in the country use it. Wave scheduling is defined as an appointment scheduling method that involves assigning patient appointments at the same time. With a wave schedule, two or more patients arrive […]
The first step to happier patients is knowing where to improve. Use this guide for 2025 best practices to increase patient satisfaction. Patient satisfaction is one of the most important metrics in healthcare. It’s also the hardest to get right since it has an impact on clinical outcomes, patient retention, and medical malpractice lawsuits. […]
Why should you invest in a radiology call center? The top reason is to help with appointment scheduling. Read how this impacts patient satisfaction. What’s the number one driving force behind getting new patients? Outside of insurance providers, it’s word of mouth. In fact, a study by the Technical Assistant Research Programs (TARPs) revealed […]
What’s the best way to guarantee patient success in Outpatient Centers? The call center business has been considered a mature industry for some time now, but its sustainability has not been questioned until the onset of the COVID-19 pandemic. Suddenly, an increase in support requests pushed industries to a breaking point, leaving more customers […]
Download CCD Health’s report on how machine learning can improve your patient outcomes, including better patient care and decreasing your overhead costs. In 2021, there were reportedly close to 11,000 outpatient medical centers in the United States. Whether large multi-state systems or individual, independent clinics all face the same two challenges: decreasing overhead costs […]
Learn about CCD Health’s top 3 most impactful practices to improve patient satisfaction. At CCD Health, your patient’s experience is important to us. In fact, our clients have saved up to 50% in operational costs while working with CCD Health—while maintaining their patient success. We took our award-winning patient satisfaction best practices and put […]
Outsourcing patient schedules lead to a variety of benefits, including high satisfaction. Take a look at BPO vs. KPO call centers to find your best fit. Patient appointment scheduling seems like an easy task, but it can become quite complicated. Last-minute cancellations, double booking, late or no shows, and emergencies all lend to an […]
Here are three aspects to help you optimize appointment scheduling and positively impact your patient’s experiences. Customer service has been changing in recent years. And although we usually believe that these changes are limited to industries such as technology, retail, and telecommunications, the truth is that customer service in health has also been transformed.
Quality assurance in healthcare does more than provide an excellent experience for your patients. It also helps you achieve your goals and measure success. We hear the word “quality” in all facets of our lives. Any product or service that does not convey a high level of quality is quickly discarded.
Learn about CCD Health’s best practices to enhance the patient experience using quality assurance. What are your top practices to improve the patient experience? Do you have a list of KPIs to keep track of? Enacting a quality assurance system will help play a role in increasing patient satisfaction. We took our award-winning best […]
