Learn about the financial impact and the hidden costs of dropped calls at your healthcare center. Plus, learn how to improve patient satisfaction levels. The average annual cost of dropped calls ranges from $1 to $4 million within healthcare alone due to missed revenue, underutilized resources, and delayed patient care. And as patient experience […]
Improving patient satisfaction can be daunting—especially when it’s difficult to measure. Here are 3 ways you can use empathy for the patient experience. The way you treat your patients speaks volumes about your practice. It starts from the moment a prospective patient reaches out about an appointment and continues throughout their journey with the […]
Healthcare is an information-intensive field. Here’s how you can optimize your operational workflows with a medical record retrieval system. Patient records are the primary repository of data in the information-intensive healthcare industry.
For medical centers, appointment scheduling is part of delivering high-quality care. Learn more about optimal outpatient appointment scheduling… Each day, healthcare centers serve a massive number of patients with varying medical needs. As a result, healthcare administrators must maintain a delicate balance to ensure patients don’t miss appointments or crowd waiting rooms.
Healthcare centers should continuously monitor and measure patient experience to make improvements with a combination of the right KPIs. Learn more… As a leader of patient experiences at an outpatient healthcare center, you know how challenging it is to build out a patient support team in-house.
Learn the benefits of partnering with a healthcare call center and how outsourcing positively impacts appointment scheduling, record retrieval, and more. Medical centers invest millions of dollars in modern facilities, equipment, supplies, and staff every year. As healthcare systems take steps to boost the quality and outcomes of their care, improving patient satisfaction and […]
Medical centers must deliver satisfactory patient experiences to deliver success for medical, financial and operational success. Here’s why. Patient satisfaction is commonly used to gauge the quality of healthcare services in practices of all sizes. In recent years, patient satisfaction standards have risen across the board, and the patrons walking through your medical center’s […]
Discover the top 8 patient scheduling best practices to optimize your medical office operations and improve patient satisfaction. Patient scheduling is one of the most essential elements of effective practice management in the healthcare industry.
Measuring the cost of patient no-shows at your outpatient medical center is alarming. Learn how to reduce patient no-shows with these three tactics. Medical companies lose billions of dollars each year due to missed appointments. Within radiology alone, patient no-shows average between 2.26% – 3.36%. Even this marginal amount of missed appointments hurts your […]
Reducing your medical center’s average handle times is challenging as you scale. Learn how to improve average handle time and calculate your AHT. The patient care you deliver is more than just being polite to patients over the phone or listening to their concerns during an appointment. In today’s busy, hectic world, your patients […]
